Refunds and cancellation

Cancellation

A minute package is paid with a one-time payment. There is no subscription, no automatic charge and no card stored for future charges, so there is nothing to cancel: you buy the next package only when you choose to.

Deleting the account does not refund a payment by itself and empties the balance — if minutes are left on it, write to us about a refund first.

Refunds

• You may ask for a refund at any time. We refund the unused minutes left on your balance: the package price times the share of its minutes not used. If you bought several packages, what is left counts against the latest ones; free minutes are not refunded.
• If the minutes were not added to your balance through our fault, we refund the payment in full.
• How to ask: write to soinov.yar@yandex.ru from the email of your account, with the date and amount of the payment.
• We answer within 10 days. The money goes back to the method you paid with; when it arrives depends on your bank.
• After a refund, the refunded minutes are taken off the account balance.

Who refunds

• Payments in US dollars — Dodo Payments, the seller (Merchant of Record) of these payments, refunds to the same card or wallet (Terms of Service).
• Payments in rubles (YooKassa) — Individual Entrepreneur Yaroslav Vadimovich Nedoborov refunds through YooKassa (Public offer, in Russian).